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Delivery

1. Delivery

Delivery by Royal Mail Tracked and Signed Parcel: after we have received your payment, the products will be dispatched within 24 hours on workdays. Delivery time is usually up to 24h since dispatch.

Self pick-up: you are welcome to come and collect your products from our office in Southbank House in London. Self pick-up is currently possible by appointment only after we have received your payment.

You need to bring a valid ID to collect the products. Take into consideration that the client, the payer and the recipient must be the same person.

2. Insurance

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged during delivery, we will re-ship the items or refund your money.

3. Packaging

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

4. Shipment Tracking

Once the products have been packaged and sent you will receive instructions and a code to track the shipment

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.

6. Shipping Abroad

Shipping abroad is completely possible! If you wish to have your products delivered outside the United Kingdom, please contact us on +44 (0)20 4541 4145 or by email at tavex@tavexbullion.co.uk for prices and terms.