Yes, you can sell currency back to us in person at our shop.

What payment methods do you accept for currency exchange?

We accept the following payment options:

• Bank transfer
• Debit and credit cards (please note: American Express may incur a different fee)
• Cash (in-store only)

Our goal is to dispatch orders as quickly as possible once payment is received, so we generally only sell currencies that are in stock.

Exceptions may be made for large quantities or special orders. For enquiries, please contact us directly.

Pre-orders may be available and will be listed under a separate category where applicable.

1. Delivery

1.1. After we have received your payment and verification, if necessary, we will despatch your order within 24-48 hours on weekdays, depending of the purchased currency. Delivery time is usually within 24 hours from the point of despatch. We are not liable for exceptions to this service or delays caused by industrial action or unforeseen circumstance, e.g., severe weather conditions.

1.2 For all domestic orders below £2,500 the delivery guarantees we will ship your item(s) using Royal Mail Special Delivery by 1pm. We will be offering free delivery for all orders.

1.3 For all domestic orders over £2,500 please select ‘self-pick-up from office’ when checking out and this will allow you to click and collect your currency from our Hatton Garden office.

2. Pick-up

2.1 You are welcome to come and claim your goods in person once you have paid. Please bring a valid photograph ID so that we can verify your identity.

2.2 Please take into consideration that the client, the payer and the recipient must be the same person.

3. Insurance

3.1 The package is always fully insured, and in the extremely unlikely case that the package is lost during delivery, we will re-ship the items or refund your money.

3.2 Please be advised that if you believe your items to have been damaged, we will require photographic evidence in order to submit a claim to the courier. The investigation can take up to 2 months, depending on the circumstances.

4. Packaging

4.1 The products are encased in protective wrapping and placed in a discreet, unbranded padded envelope.

5. Shipment Tracking 

5.1 Once the products have been packaged you will receive a tracking number to the email you enter during the purchase process. If you placed your order by 3pm and have not received your tracking number by 6pm the same day, please get in contact with our customer support. The quickest way to reach us is to write to us on instant messenger or ring us on +44 (0)20 4541 4145.

6. Delays 

6.1 Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email or phone to provide an update.