About Tavex  

 Tavex is one of Europe’s largest precious metals and forex dealers who has been established in the gold bullion market for over 30 years. With over 2 million clients annually, we provide our clients with gold and silver bullion from the most established mints and refineries worldwide. We have over 40 offices across Europe and are opening a new head office in London having been in the market for nearly 4 years.

As we continue to grow in the UK market, we are looking for a dedicated, hardworking customer service specialist to join the team!

The Role: Customer Service Specialist   

 As a Customer Service Specialist, you will be responsible for speaking with our valued clients on a day-to-day basis. This role will be advising clients on their questions regarding investment gold and silver and taking customers through the purchasing process. This is a customer facing role with lots of in-person interactions on a day-to-day basis. 

You must be comfortable in a customer-centric environment, be a strong team player, and have strong communication skills. You will be the face of Tavex, being one of the first points of contact for our clients. It is important to be able to build relationships and maintain connections with our old and new customers.   

About you/key skills:  

  You must be confident speaking and engaging with people on a day-to-day basis.  

• You maintain a high level of accuracy and attention to detail in your work.  

• You must be a team player.  

• You’ll provide an exceptional customer service whilst working in a fast-paced environment.  

• You have excellent communication skills with the ability to work as part of a team.  

• You are highly motivated and committed to giving your all to the job at hand.  

• You are adaptable and able to stay calm in a busy working environment.  

• It is not essential, but it is a bonus if you have previous customer service experience.  

• It is not essential, but a good understanding and competence in maths is encouraged.  

  A day in the life  

• Being the first point of contact for customers when they come into the office.   

• Deal with customers on a day-to-day basis and keep on top of new enquiries.  

• Accurately investigate customer queries, raising it with relevant parties within the company, and escalate it where needed.  

• Make sure customer service and demand is met to a high standard.   

• Liaise closely with our dealing department to give accurate and up to date information to our customers.  

• Listen to customers personal circumstances to understand their requirements and provide personalised solutions where possible and consistently deliver good customer outcomes.  

• Help with packing online orders  

• Counting stock at the end of working days 

Benefits  

• Competitive salary  

• Bonus opportunities  

• Company events  

• Travel opportunities