Changes in Delivery

Dear Customer,

From the 6^th February 2023 we enhanced the way we send your items to ensure maximum security. From this date we will no longer be using Royal Mail 24hr Tracked.

1. Delivery

1.1 After we have received your payment and verification, if necessary, we will despatch your order within 24 hours on weekdays. Delivery time is usually within 24 hours from the point of despatch. We are not liable for exceptions to this service or delays caused by industrial action or unforeseen circumstance, e.g., severe weather conditions.

1.2 For all domestic orders below £50,000 we will ship your item(s) using Royal Mail Special Delivery by 1pm. Parcels will be charged at £5 each. For orders between £10,000-£50,000 we will ship your items in separate parcels of no more than £10,000 each.

1.3 For all domestic orders below £50,000 and over 10kg we will ship your item(s) using Royal Mail 1st Class Signed For. Parcels will be charged at £7.50 each. For orders between £10,000-£50,000 we will ship your items in separate parcels of no more than £10,000 each.

1.4 For all domestic orders over £50,000 we will organise a personalised courier service. Please select ‘self-pick-up from office’ when checking out. Prices vary based on location. We will contact you via email or phone to organise logistics.

2. Pick-up

2.1 You are welcome to come and claim your goods in person once you have paid. Please bring a valid photograph ID so that we can verify your identity.

2.2 Please take into consideration that the client, the payer and the recipient must be the same person.

3. Insurance

3.1 The package is always fully insured, and in the extremely unlikely case that the package is lost during delivery, we will re-ship the items or refund your money.

3.2 Please be advised that if you believe your items to have been damaged, we will require photographic evidence in order to submit a claim to the courier. The investigation can take up to 2 months, depending on the circumstances.

4. Packaging

4.1 The products are encased in protective wrapping and placed in a discreet, unbranded padded envelope.

5. Shipment Tracking 

5.1 Once the products have been packaged you will receive a tracking number to the email you enter during the purchase process. If you placed your order by 3pm and have not received your tracking number by 6pm the same day, please get in contact with our customer support. The quickest way to reach us is to write to us on instant messenger or ring us on +44 (0)20 4541 4145.

6. Delays 

6.1 Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email or phone to provide an update.

7. Shipping Abroad

7.1 Shipping abroad is possible. If you wish to have your products delivered outside the United Kingdom, please contact us on +44 (0)20 4541 4145 or by email at tavex@tavexbullion.co.uk.

7.2 If you’d like to have items shipped to a country where Tavex currently already operates then we advise you to purchase directly from your selected country and Tavex office. Contact information can be found here.

If you have any other questions, please do not hesitate to give us a call +44 (0)20 4541 4145 or write us an email at tavex@tavexbullion.co.uk.