Delivery & Insurance

The prices for bulk purchases are displayed for each product and they are applied automatically. For orders over £50,000, please contact us via phone or e-mail to discuss a tailored offer specifically for you.

The order will automatically be cancelled if payment is not made within one hour of placing the order. This is due to the price of gold being in constant movement. If you wish to cancel your order or negotiate different payment terms, please contact us via phone or e-mail.

There is no statutory right to cancel the order once it is confirmed, as the price of products sold by Tavex is dependent on fluctuations in the financial market, which cannot be controlled by the supplier.

Shipping abroad is possible. If you wish to have your products delivered outside the United Kingdom, please contact us prior to placing an order on +44 (0)20 4541 4145 or by email at tavex@tavexbullion.co.uk.

If you’d like to have items shipped to a country where Tavex currently already operates then we advise you to purchase directly from your selected country and Tavex office. Contact information can be found here.

If you have any other questions, please do not hesitate to give us a call on +44 (0)20 4541 4145 or write us an email at tavex@tavexbullion.co.uk.

Unfortunately, it is not possible to order and fix the products with the stock status ‘arrival unknown’ in our webshop. To have up-to-date information and get yourself listed on the waiting list, please contact us via phone or e-mail about a possible order of such items.

Our goal is to ship customer orders as soon as payments have cleared to minimize customer uncertainty. Therefore, as a rule, we only sell products that we have in stock. Exceptions can be made for larger quantities and special orders. For enquiries, you can contact us by writing an e-mail to tavex@tavexbullion.co.uk or call +44 (0)20 4541 4145.

1. Delivery

1.1 After we have received your payment and verification, if necessary, we will despatch your order within 24 hours on weekdays. Delivery time is usually within 24 hours from the point of despatch. We are not liable for exceptions to this service or delays caused by industrial action or unforeseen circumstance, e.g., severe weather conditions.

1.2 For all domestic orders below £50,000 we will ship your item(s) using Royal Mail Special Delivery by 1pm. Parcels will be charged at £5 each. For orders between £10,000-£50,000 we will ship your items in separate parcels of no more than £10,000 each.

1.3 For all domestic orders below £50,000 and over 10kg we will ship your item(s) using Royal Mail 1st Class Signed For. Parcels will be charged at £7.50 each. For orders between £10,000-£50,000 we will ship your items in separate parcels of no more than £10,000 each.

1.4 For all domestic orders over £50,000 we will organise a personalised courier service. Please select ‘self-pick-up from office’ when checking out. Prices vary based on location. We will contact you via email or phone to organise logistics.

2. Pick-up

2.1 You are welcome to come and claim your goods in person once you have paid. Please bring a valid photograph ID so that we can verify your identity.

2.2 Please take into consideration that the client, the payer and the recipient must be the same person.

3. Insurance

3.1 The package is always fully insured, and in the extremely unlikely case that the package is lost during delivery, we will re-ship the items or refund your money.

3.2 Please be advised that if you believe your items to have been damaged, we will require photographic evidence in order to submit a claim to the courier. The investigation can take up to 2 months, depending on the circumstances.

4. Packaging

4.1 The products are encased in protective wrapping and placed in a discreet, unbranded padded envelope.

5. Shipment Tracking 

5.1 Once the products have been packaged you will receive a tracking number to the email you enter during the purchase process. If you placed your order by 3pm and have not received your tracking number by 6pm the same day, please get in contact with our customer support. The quickest way to reach us is to write to us on instant messenger or ring us on +44 (0)20 4541 4145.

6. Delays 

6.1 Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email or phone to provide an update.