Tavex uses cookies to ensure website functionality and improve your user experience. Collecting data from cookies helps us provide the best experience for you, keeps your account secure and allows us to personalise advert content. You can find out more in our cookie policy.
Please select what cookies you allow us to use
Cookies are small files of letters and digits downloaded and saved on your computer or another device (for instance, a mobile phone, a tablet) and saved in your browser while you visit a website. They can be used to track the pages you visit on the website, save the information you enter or remember your preferences such as language settings as long as you’re browsing the website.
Cookie usage
Necessary cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| tavex_cookie_consent | Stores cookie consent options selected | 60 weeks |
| tavex_customer | Tavex customer ID | 30 days |
| wp-wpml_current_language | Stores selected language | 1 day |
| AWSALB | AWS ALB sticky session cookie | 6 days |
| AWSALBCORS | AWS ALB sticky session cookie | 6 days |
| NO_CACHE | Used to disable page caching | 1 day |
| PHPSESSID | Identifier for PHP session | Session |
| latest_news | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| latest_news_flash | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| tavex_recently_viewed_products | List of recently viewed products | 1 day |
| tavex_compare_amount | Number of items in product comparison view | 1 day |
Preference cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| chart-widget-tab-*-*-* | Remembers last chart options (i.e currency, time period, etc) | 29 days |
| archive_layout | Stores selected product layout on category pages | 1 day |
Targeting cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| cartstack.com-* | Used for tracking abandoned shopping carts | 1 year |
| _omappvp | Used by OptinMonster for determining new vs. returning visitors. Expires in 11 years | 11 years |
| _omappvs | Used by OptinMonster for determining when a new visitor becomes a returning visitor | Session |
| om* | Used by OptinMonster to track interactions with campaigns | Persistent |
Analytical cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _gid | Used to distinguish users | 24 hours |
| _ga_* | Used to persist session state | 2 years |
| _gac_* | Contains campaign related information | 90 days |
| _gat_gtag_* | Used to throttle request rate | 1 minute |
| _fbc | Facebook advertisement cookie | 2 years |
| _fbp | Facebook cookie for distinguishing unique users | 2 years |
Customer Service Update
We are currently experiencing exceptionally high enquiry volumes due to increased demand for precious metals. As a result, our customer service response times are temporarily extended.
Email Response Times: Please allow 2–3 business days for a reply to your enquiry. We are working through all messages in the order they are received and will respond to you as soon as possible.
Order Status: Please rest assured that all orders are confirmed, secure, and processing as normal. Your purchase price is locked in, and there is no need to contact us to confirm your order status.
Urgent Enquiries: If you require immediate assistance, please contact our team directly by phone:
Phone: +44 (0)20 4541 4145
We sincerely appreciate your patience and understanding during this period of heightened activity. Our team is committed to providing you with the highest level of service, and we thank you for your continued trust in Tavex.
Kind Regards,
The Team at Tavex
(Last updated 27.01.2026)
